The staff's service is 'impeccable'.
The staff's service is 'impeccable'.
Louise Southerden is treated like royalty at Phnom Penh's most resilient hotel.
In theory, Raffles Hotel le Royal shouldn't exist. Designed by French architect Ernest Hebrard (like Cambodia's other Raffles, in Siem Reap) and opened in 1929 by the then-king, his majesty Sisowath Monivong, it's the only luxury hotel in Phnom Penh to have weathered the Khmer Rouge storm of 1975-79.
There's no sign of Cambodia's dark past, of course, on the steamy Monday morning my partner, Craig, and I arrive by tuk-tuk from the airport. But as we're greeted by a doorman in his day-of-the-week pantaloons (a different colour for each day, according to Khmer custom) I can't help wondering: how did such a grand hotel, whose guests included Charlie Chaplin, Somerset Maugham and Jackie Kennedy in its heyday from the 1930s to the '60s, survive the turbulent '70s?
The Royal Palace.
The Royal Palace. Photo: Reuters
The lobby is cool, calm and collected - and so, suddenly, are we, sitting on cream sofas, dabbing our faces with chilled towels and sipping from tall glasses of iced lemongrass and ginger tea as if we've been doing this all our lives. That's the charm of five-star hotels, particularly in Asia. It's like taking a subliminal deportment class that urges you to glide (not walk), whisper (don't talk) and slow down (rushing is ever so common).
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It doesn't help that we're treated like royalty. It's only eight in the morning but our room is ready and we're invited to enjoy breakfast on the terrace at Cafe Monivong. After, we check in and meet our white-suited butler, Thy "Mr T" Sothea - Raffles is the only hotel in Phnom Penh with a 24-hour butler service.
Freshened up and ready for the day, we take a city tour in two cyclos (rickshaws). It's a little colonial but surprisingly peaceful to be pedalled around, past the Royal Palace, the Silver Pagoda, the Tonle Sap river, the Russian market, Tuol Sleng Genocide Museum - all of which we mentally bookmark to visit on our three-day stay.